As Sanel Elevator, our service approach is not limited to the sales stage; we stand by our products throughout their entire lifecycle. In line with this goal, our maintenance department provides 24/7 breakdown and maintenance services to our users.
Service quality is our top priority. Your maintenance and fault requests are handled promptly, and with our solution-oriented approach, issues are resolved as quickly as possible. At Sanel, every customer and every elevator we deliver is a part of our family. Therefore, our maintenance and breakdown services are among the most important aspects of the service we provide to you.
Breakdown Services:
- Your request is recorded in our system as a fault report immediately after your call.
- It is then assigned to our mobile service teams, who are always ready and dispatched to your location without delay.
- Our service vehicles are equipped with a wide range of tools and spare parts. As the Sanel family, we aim to resolve issues on the first visit.
- Our teams’ primary goal is to fix the issue on the same day and maximize customer satisfaction.
- Our breakdown services are available 24/7.
Maintenance Services:
- Scheduled in coordination with you, based on your availability.
- We keep detailed maintenance records for each elevator. Even if overlooked, we ensure timely maintenance in line with our priority of safety.
- Our primary goal in maintenance services is to provide complete and regular service. Your safety is always our top priority.
